General terms and conditions for Alarmwear Sweden AB
In the following terms, "Alarmwear" refers to Alarmwear Sweden AB, a company registered in Sweden with organization number 559218-0698, and "you" as well as "yours" to the person who concludes an agreement these general terms and conditions with Alarmwear when using products sold by Alarmwear.
By using, downloading, installing, or otherwise using Alarmwear's products, you agree to these Agreement Terms. If you do not agree to these Agreement terms, do not use, download, or use Alarmwear's products. Contact your supplier or Alarmwear for more information.
The Alarmwear product package consists of three parts: 1) Alarmwear mobile application, 2) Alarmwear assault alarm and 3) Alarmwear waistband (incl. the light loop). The parts can be chosen separately or together. To use the devices together, it is required that the devices will be paired and are communicating via Bluetooth.
1. Technical Requirements for the Alarmwear Mobile Application
2. Technical Requirements for the Use of Alarmwear Assault Alarm (Sound Level + Possible Charging Requirements)
3. Technical requirements for use of Alarmwear waistband
4. Software License, Permitted use, and Restrictions
You agree that all software is solely licensed. The Alarmwear software is licensed to you only for use entirely in accordance with the Agreement terms.
For all software provided by Alarmwear, Alarmwear grants you a personal, limited, non-exclusive, non-transferable right to install and use the software on your device.
You may install and use one (1) copy of the software for your individual use.
You are not allowed to copy or distribute the Alarmwear software, transfer the right to use, modify, translate, reproduce, resell, license, lease or lease, back-compile or otherwise attempt to disclose the source code or create products dependent on the software, except to the extent that these restrictions are prohibited by applicable law.
You agree to use the Alarmwear services, your Account and all software provided only for the purposes permitted by these Agreement terms and any applicable laws, regulations or practices / guidelines that are generally accepted in the relevant jurisdiction.
You agree to bear all responsibility for your use of the Alarmwear services, your Account and all software provided and for any breach of your obligations under these Agreement terms as well as for the consequences of such agreement breaches.
The use of software provided by a third party is governed by separate terms that you must approve before using the software. Alarmwear or the third-party licensor always retains ownership of the software.
Some of the components of the software can be regulated according to current open-source software licenses. For open-source licensed software, the terms of the relevant open-source software licenses apply.
5. Service Charges and Renewal
6. Upgrades of the Alarmwear Software
Alarmwear software is automatically upgraded on your device free of charge as soon as a new version is available.
7. Termination of the Alarmwear Software License
10. Protection of Personal Information
Alarmwear endeavors to protect your personal information and takes administrative, technical and physical measures to protect your personal information from loss, theft and abuse as well as against unauthorized access, disclosure, alteration and destruction.
You can contact Alarmwear at email@example.com if you have any questions about how we process personal information that applies to you. If any of your personal information is inaccurate, you have the right to have it corrected or deleted. You also have the right (upon written and personally signed request, once per calendar year and free of charge) to receive information from us regarding what personal data regarding you we process and why. You have the right at any time to revoke your consent to the Alarmwear software processing your personal data by sending a message to firstname.lastname@example.org, but you will thereafter no longer be able to use the Alarmwear software.
11. Entering Agreements and Executing Transactions Electronically
13. Payment Terms
14. Downloading of Apps
You download the Alarmwear mobile application on the App Store or the Google Play whether you are a Subscriber (a paying user) or are a Follower (a cost-free user). The subscription is purchased when you are logged-in on the Alarmwear's website.
If the software supports this, you may use the Alarmwear software to download apps. Some of the apps are provided by Alarmwear while others are provided by third parties. Alarmwear takes no responsibility for apps that come from a source other than Alarmwear. Use of third-party software is governed by separate terms.
Some apps may be available for free of charge, while others can be downloaded for a fee. You agree to pay for all the apps you download, except for the apps available free of charge.
15. Inaccuracies in Apps
16. Intellectual Property Rights
17. Disclaimer from Warranties
18. Limitation of Liability
To the maximum extent permitted by applicable law, Alarmwear and its suppliers do not under any circumstances assume any responsibility for any specific, unforeseen, indirect or consequential damages or losses, or (whether direct, indirect or consequential) for any loss of customers, income or gains, loss of data, business interruption, loss of business information or any other financial loss arising from the use of or inability to use the Alarmwear software or Alarmwear products.
Alarmwear values your personal safety, and the purpose is to prevent and avert crime through its products. However, the company cannot guarantee that no assault will occur when you use its products or, for that matter, be held responsible for a crime or an attempted crime taking place.
Your subscription is automatically renewed every month or in accordance with the subscription type you have agreed on if termination does not occur. You can always cancel your subscription at the end of the month that occurs at the earliest after an entire calendar month from the termination. For example, if you cancel your subscription on April 15th, your subscription will end on the last day of May. Regardless, the subscription always continues during the current subscription period, and you will be charged for this. You can terminate your Account if you no longer wish to use Alarmwear by sending an email to email@example.com. Alarmwear does not offer a refund for partially unused payment period and of course you have access to the service throughout the period.
Alarmwear has the right to close your Account if you do not pay the applicable service fee or if you choose not to renew the service. Alarmwear may at any time, through notice to you, terminate the Agreement terms with you and / or your Account if you have violated any provision of the Agreement terms, or if Alarmwear decides to no longer provide the service. All software licenses will automatically terminate if you fail to comply with any of the Agreement Terms. Upon termination, the use of the software must cease all together.
22. Applicable Law and Dispute Resolution
23. Messages to the Customer
24. Price Adjustments
25. Force majeure
26. Warranty and Complaints
We want You as a Customer to be satisfied!
After you have received the products, we recommend that you check as soon as possible whether the delivery corresponds to the order confirmation, if the products have been damaged during transport or if the products otherwise have errors or defects.
If there is any error in the services or products and the error was found at the time of delivery, please contact our customer service via firstname.lastname@example.org. As soon as possible, after we receive your complaint we review the matter to identify the problem with the aim of finding an appropriate solution through us or through our subcontractors and partners. Alarmwear reserves the right to determine what is considered an appropriate solution in each individual situation.
If the products have errors or defects, you may, depending on the circumstances, demand that the defect should be rectified, demand a new delivery, price reduction, compensation, or the cancellation of the purchase. The buyer may also demand a shipment or have the goods repaired if this can be done without unreasonable cost to the seller. Notification of errors and defects in the products can be made to Alarmwear orally or in writing. It must happen within a reasonable time after you discover or should have detected the error or defect.
The warranty time is one year.
If you wish to complaint a product after the expiry of the warranty period, you can do this up to three years after the time of purchase. The complaint must be directed to the seller, that is Alarmwear Sweden AB or the Partner in cases where the item has not been sold by Alarmwear Sweden AB.
27. Right to Withdraw
As a consumer, you have the right to terminate the agreement without specific reasons, if applicable within 14 days of the conclusion of the agreement, in accordance with current consumer legislation.
You as a consumer exercise the right of withdrawal most easily by contacting our customer service via email@example.com and clearly indicate that you want to cancel the agreement. You can also withdraw by using the Swedish Consumer Agency's standard form which is available through the link: https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett.
If you withdraw from the agreement, this must be notified to both Alarmwear and Klarna. Klarna will then refund what you have paid us. This is done without undue delay and in any case no later than 14 bank days from the day Klarna is notified of your decision to withdraw the agreement. The right of withdrawal means that the agreement is terminated, and the services will be terminated, which also means that the two received hardware purchases immediately must be returned to Alarmwear and you must delete and immediately stop using the mobile application.
To use the right of withdrawal, the product must be returned to Alarmwear in virtually the same amount and condition as when you received it. The seller is entitled to compensation for depreciation due to the fact that the buyer has handled the goods to a greater extent than necessary. All products must be returned to the seller within a reasonable time, inter alia, within 14 days of your notice of exercise of the right of withdrawal. The customer is always responsible for the shipping cost of the return.
The right of withdrawal does not, however, apply to the following types of goods: (a) goods that have been manufactured in accordance with your instructions or which have otherwise received a clear personal touch; (b) sealed audio or video recordings, games or computer programs (including technical seals by, for example, serial numbers), where the sealing has been broken; or (c) digital content delivered otherwise than on a physical medium (such as computer programs, applications, games, music, videos or texts where access is by download or streaming).
By accepting these General Terms and Conditions, you agree that the right of withdrawal does not apply to digital content delivered in any way other than on a physical medium. The right of withdrawal thus does not apply in this case when the mobile application has been delivered and downloaded in connection with the purchase.