General terms and conditions for Alarmwear Sweden AB

These General Terms and Conditions have been revised and are effective from 2021-05-12.

In the following terms, "Alarmwear" refers to Alarmwear Sweden AB, a company registered in Sweden with organization number 559218-0698, and "you" as well as "yours" to the person who concludes an agreement these general terms and conditions with Alarmwear when using products sold by Alarmwear.

These general terms and conditions for Alarmwear, together with other terms delivered with the products, the current privacy policy and references to applicable legislation (that you can find at www.alarmwear.se) establish the agreement that constitutes the terms and conditions between you and Alarmwear (in the following the "Agreement terms").

By using, downloading, installing, or otherwise using Alarmwear's products, you agree to these Agreement Terms. If you do not agree to these Agreement terms, do not use, download, or use Alarmwear's products. Contact your supplier or Alarmwear for more information.

The Alarmwear product package consists of three parts: 1) Alarmwear mobile application, 2) Alarmwear assault alarm and 3) Alarmwear waistband (incl. the light loop). The parts can be chosen separately or together. To use the devices together, it is required that the devices will be paired and are communicating via Bluetooth.

1. Technical Requirements for the Alarmwear Mobile Application

To use Alarmwear's mobile application, three things are required: 1) a registered Alarmwear subscription, 2) an Android ™ -based or iOS-based device, a mobile phone with support for Alarmwear's mobile application, and 3) access to the Internet and a working mobile phone subscription. Note that the use of Alarmwear's mobile application can be affected by the hardware, the operating system, and the necessary connections (Bluetooth, Internet, etc.).

2. Technical Requirements for the Use of Alarmwear Assault Alarm (Sound Level + Possible Charging Requirements)

To use Alarmwear assault alarm, the assault alarm must have enough remaining battery capacity. Place the key ring around a finger and hold the assault alarm in your hand. Pull out the pin to activate Alarmwear assault alarm. Reset the pin to deactivate Alarmwear assault alarm that gives an alarm sound of 130 dB. When handling the assault alarm, note that there is always a risk of hearing damage if the alarm sound is triggered close to the ears. You are therefore advised not to handle and trigger the alarm near your ears.

3. Technical requirements for use of Alarmwear waistband

To use the light loop in the Alarmwear waistband, it is required that the light loop has power supply via a power bank (not included). Alarmwear waistband should be clearly visible on the user’s clothing. The two ALARMED texts should be positioned straight ahead and straight behind to fulfill their purpose.

4. Software License, Permitted use, and Restrictions

You agree that all software is solely licensed. The Alarmwear software is licensed to you only for use entirely in accordance with the Agreement terms.

For all software provided by Alarmwear, Alarmwear grants you a personal, limited, non-exclusive, non-transferable right to install and use the software on your device.

You may install and use one (1) copy of the software for your individual use.
You are not allowed to copy or distribute the Alarmwear software, transfer the right to use, modify, translate, reproduce, resell, license, lease or lease, back-compile or otherwise attempt to disclose the source code or create products dependent on the software, except to the extent that these restrictions are prohibited by applicable law.

You agree to use the Alarmwear services, your Account and all software provided only for the purposes permitted by these Agreement terms and any applicable laws, regulations or practices / guidelines that are generally accepted in the relevant jurisdiction.

You agree to bear all responsibility for your use of the Alarmwear services, your Account and all software provided and for any breach of your obligations under these Agreement terms as well as for the consequences of such agreement breaches.

The use of software provided by a third party is governed by separate terms that you must approve before using the software. Alarmwear or the third-party licensor always retains ownership of the software.
Some of the components of the software can be regulated according to current open-source software licenses. For open-source licensed software, the terms of the relevant open-source software licenses apply.

5. Service Charges and Renewal

Services Alarmwear licenses to you can be done either free of charge, free of charge for a limited period or for a fee. When the Alarmwear software is licensed to you free of charge for a limited period, you will be given the opportunity to renew the license and pay the applicable license fee, or to stop using Alarmwear when the limited period expires. The license and service must be renewed within the specified period for the features of the application to function as before. If you choose not to renew the subscription, Alarmwear will terminate your subscription and you will no longer be able to use Alarmwear's services, software, and app.

6. Upgrades of the Alarmwear Software

Alarmwear software is automatically upgraded on your device free of charge as soon as a new version is available.

7. Termination of the Alarmwear Software License

Alarmwear will notify you if Alarmwear believe that you have violated or otherwise failed to comply with these Agreement terms, in which case the license to use the Alarmwear software will be automatically terminated. If this occurs, you must cease all use of the Alarmwear software and destroy all copies of the Alarmwear software and its components.

8. Account

To create an account, an order is made via www.alarmwear.se, of which the account is then registered by the user based on the order confirmation instructions. You agree that you bear all responsibility for maintaining the confidentiality and security of your Account and for all activities that occur in or through your Account. Alarmwear undertakes no liability for any losses arising from unauthorized use of your Account. Regarding Alarmwear's handling of personal data, see below.

9. Collection and Handling of Data in Accordance with the Privacy Policy

By entering into these Agreement terms, you confirm your consent to Alarmwear collecting, using, transmitting, and disclosing personal data and submitting this information to authorities and the contacts you have specified in the application and otherwise treat it in accordance with the privacy policy. You may revoke your consent to your personal data being used for marketing purposes at any time by sending a message to sekretesspolicy@alarmwear.se. Alarmwear can also collect non-personal information, which means information in a form that does not allow any direct connection to any specific person. You agree that Alarmwear may collect, use, transmit and disclose information that is not personal for any purpose. If Alarmwear combines non-personal information with personal information, the combined information will be treated as personal information. Alarmwear uses an external billing system to enable you to perform transactions electronically. By entering into an agreement on these Agreement terms, you agree that such billing information as you specify it will be stored by a third party and not by Alarmwear. Learn more about Alarmwear’s Privacy Policy: https://www.alarmwear.se/integritetspolicy/

10. Protection of Personal Information

Alarmwear endeavors to protect your personal information and takes administrative, technical and physical measures to protect your personal information from loss, theft and abuse as well as against unauthorized access, disclosure, alteration and destruction.

You can contact Alarmwear at sekretesspolicy@alarmwear.se if you have any questions about how we process personal information that applies to you. If any of your personal information is inaccurate, you have the right to have it corrected or deleted. You also have the right (upon written and personally signed request, once per calendar year and free of charge) to receive information from us regarding what personal data regarding you we process and why. You have the right at any time to revoke your consent to the Alarmwear software processing your personal data by sending a message to sekretesspolicy@alarmwear.se, but you will thereafter no longer be able to use the Alarmwear software.

11. Entering Agreements and Executing Transactions Electronically

If you use an Account with Alarmwear, you have the possibility to enter agreements and execute transactions electronically. You acknowledge therefore that your electronic transfers constitute your agreements, and you agree to be bound by and pay for such agreements and transactions.

12. Ordering

By choosing "buy", "ok", "I approve" or other similar confirmation of approval in the ordering process, you send an order. All orders must be approved by Alarmwear. You agree that all orders that have been approved by Alarmwear are valid and binding.

13. Payment Terms

Payment is made through a third-party service Klarna Check-out. For such services, the terms, and conditions applicable to the payment method apply from the external third parties providing the service. The customer is responsible for paying the cost for the shipping in connection with the order by the applicable rate specified in connection with payment in the web shop. The cost of return is always paid by the customer.

14. Downloading of Apps

You download the Alarmwear mobile application on the App Store or the Google Play whether you are a Subscriber (a paying user) or are a Follower (a cost-free user). The subscription is purchased when you are logged-in on the Alarmwear's website.

If the software supports this, you may use the Alarmwear software to download apps. Some of the apps are provided by Alarmwear while others are provided by third parties. Alarmwear takes no responsibility for apps that come from a source other than Alarmwear. Use of third-party software is governed by separate terms.

Some apps may be available for free of charge, while others can be downloaded for a fee. You agree to pay for all the apps you download, except for the apps available free of charge.

15. Inaccuracies in Apps

If you find that (1) an app does not work, (2) an app does not match the description of the app you ordered, or (3) technical issues have delayed or prevented the delivery of an app, your sole and limited remedy to be either a replacement of the app or a refund of the price paid for the app, as decided by Alarmwear. You must notify Alarmwear of any errors or circumstances described above without undue delay.

16. Intellectual Property Rights

Alarmwear software and Alarmwear products are protected by applicable intellectual property rights. The entire copyrights and all other intellectual property rights in and to the Alarmwear software, Alarmwear products, and accompanying printed materials are the property of Alarmwear or its suppliers. You agree that Alarmwear and / or third parties hold all rights, claims and interests in and to the contents of Alarmwear, including, but not limited to, graphics, user interfaces and textual content, and the software provided by Alarmwear and all intellectual property rights therein. The content and software are protected by applicable intellectual property and other laws, including, but not limited to, copyright.

17. Disclaimer from Warranties

To the maximum extent permitted by applicable law, Alarmwear software and Alarmwear products are provided in their existing condition. To the maximum extent permitted by applicable law, all warranties and terms with respect to the Alarmwear software and Alarmwear products, whether express or implied, statutory or not, including, but not limited to, implied warranties of merchantability, satisfactory quality, suitability for a particular purpose and protection against intrusion. Alarmwear does not guarantee that the Alarmwear software will operate without interruption or malfunction, or that the features of the Alarmwear software or Alarmwear products will work in combination with any hardware not provided by Alarmwear.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Alarmwear and its suppliers do not under any circumstances assume any responsibility for any specific, unforeseen, indirect or consequential damages or losses, or (whether direct, indirect or consequential) for any loss of customers, income or gains, loss of data, business interruption, loss of business information or any other financial loss arising from the use of or inability to use the Alarmwear software or Alarmwear products.

Alarmwear values your personal safety, and the purpose is to prevent and avert crime through its products. However, the company cannot guarantee that no assault will occur when you use its products or, for that matter, be held responsible for a crime or an attempted crime taking place.

Nothing in these Agreement terms or any additional terms and conditions is intended to limit or exclude Alarmwear's liability for fraud or fraudulent conduct, gross negligence, intent, death or personal injury caused by Alarmwear’s negligence or to the extent that, by law, Alarmwear cannot limit its liability.

19. Termination

Your subscription is automatically renewed every month or in accordance with the subscription type you have agreed on if termination does not occur. You can always cancel your subscription at the end of the month that occurs at the earliest after an entire calendar month from the termination. For example, if you cancel your subscription on April 15th, your subscription will end on the last day of May. Regardless, the subscription always continues during the current subscription period, and you will be charged for this. You can terminate your Account if you no longer wish to use Alarmwear by sending an email to kundtjanst@alarmwear.se. Alarmwear does not offer a refund for partially unused payment period and of course you have access to the service throughout the period.

Alarmwear has the right to close your Account if you do not pay the applicable service fee or if you choose not to renew the service. Alarmwear may at any time, through notice to you, terminate the Agreement terms with you and / or your Account if you have violated any provision of the Agreement terms, or if Alarmwear decides to no longer provide the service. All software licenses will automatically terminate if you fail to comply with any of the Agreement Terms. Upon termination, the use of the software must cease all together.

20. Additions

Alarmwear reserves the right to change the Agreement terms and to introduce new or additional terms or conditions for your use of Alarmwear. Alarmwear reserves the right, without notice, to change the Agreement terms at any time by updating this text. Alarmwear reserves the right to continuously change and/or adjust delivery and response times and/or prices and fees due to specific events related to covid-19 and the Corona pandemic. You are bound by such changes through your use and should therefore read through the Agreement terms at regular intervals.

21. Other

If any provision of these Agreement Terms does not comply with or cannot be fully enforced under Swedish law, such provision shall be construed as limited to the extent required to comply with and be enforceable entirely under Swedish law. These Agreement terms constitute the final, complete and exclusive agreement between the parties with respect to the content of the Agreement and supersede any prior or contemporaneous agreements regarding such contractual content, whether oral or written.

22. Applicable Law and Dispute Resolution

These Agreement terms are governed by Swedish legislation. The United Nations Convention on Contracts for the International Purchase of Goods (CISG) shall not apply to the Agreement terms. Disputes arising from these terms shall be exclusively and finally settled by the Swedish public court and in the first instance by the district court in Stockholm, Sweden. These terms shall be interpreted and applied in accordance with Swedish law. Any dispute or disagreement arising out of this Agreement, which cannot primarily be resolved through mediation within sixty (60) calendar days after one Party has notified the other Party of this dispute or disagreement, shall be settled by the district court. The mediation process will take place in Stockholm, Sweden, and will be held in Swedish. In addition, you can always contact the municipal consumer guide for advice or refer the dispute to the Swedish General Complaints Board, that is “Allmänna Reklamationsnämnden” (in the following "ARN") when ARN is eligible for the case. For cross-border purchases of services or products through our website you can also contact the European Commission for Online Dispute Resolution at http://ec.europa.eu/consumers/odr.

23. Messages to the Customer

Alarmwear communicates in the language or languages used by Alarmwear to provide the Agreement terms to you. You agree that Alarmwear may provide you with notices or other information by posting them on the Alarmwear website, sending an email to the address specified in your account, sending it to the postal address specified in your account, calling you or sending a SMS.

24. Price Adjustments

Alarmwear have the right to adjust the fee for services that run until further notice. For services that run with a certain binding period, Alarmwear have the right to adjust the fee during the binding period only considering increased costs for Alarmwear due to events relating to Force Majeure or other circumstances beyond Alarmwear’s control. These may be changes in general price levels, increased taxes and fees or cost increases in relation to subcontractors due to Force Majeure conditions. Alarmwear will notify you in writing of a change of fee within a reasonable time and at least 20 days before the change takes effect. If you do not want to accept the change, you have the right to terminate the service at no extra cost by the day the change takes effect. You will not be affected by the price change during the notice period.

25. Force majeure

Party is exempt from the obligation to compensate for damage or to fulfill certain obligation if the damage or failure has its basis in obstacles beyond the control of the party ("Force Majeure") and the circumstance prevents, significantly complicates, or delays the fulfillment of such obligation. The same applies if the damage or failure is due to delayed deliveries from our subcontractor caused by Force Majeure. Such as Force Majeure can be considered government action or omission, newcomer or amended legislation, circumstances that we do not have control over, e.g., switching or shutting down of mobile networks or broadband, disruptions of the system's radio traffic between the various components or disruption of other technical equipment and work conflict, blockade, war, riots, sabotage, extreme weather conditions, lightning strike, fire, explosion, flood, pandemic, epidemic, specific events related to covid-19 and the Corona pandemic, natural disaster or accident.

26. Warranty and Complaints

We want You as a Customer to be satisfied!
After you have received the products, we recommend that you check as soon as possible whether the delivery corresponds to the order confirmation, if the products have been damaged during transport or if the products otherwise have errors or defects.

If there is any error in the services or products and the error was found at the time of delivery, please contact our customer service via kundtjanst@alarmwear.se. As soon as possible, after we receive your complaint we review the matter to identify the problem with the aim of finding an appropriate solution through us or through our subcontractors and partners. Alarmwear reserves the right to determine what is considered an appropriate solution in each individual situation.

If the products have errors or defects, you may, depending on the circumstances, demand that the defect should be rectified, demand a new delivery, price reduction, compensation, or the cancellation of the purchase. The buyer may also demand a shipment or have the goods repaired if this can be done without unreasonable cost to the seller. Notification of errors and defects in the products can be made to Alarmwear orally or in writing. It must happen within a reasonable time after you discover or should have detected the error or defect.

The warranty time is one year.

If you wish to complaint a product after the expiry of the warranty period, you can do this up to three years after the time of purchase. The complaint must be directed to the seller, that is Alarmwear Sweden AB or the Partner in cases where the item has not been sold by Alarmwear Sweden AB.

27. Right to Withdraw

As a consumer, you have the right to terminate the agreement without specific reasons, if applicable within 14 days of the conclusion of the agreement, in accordance with current consumer legislation.

You as a consumer exercise the right of withdrawal most easily by contacting our customer service via kundtjanst@alarmwear.se and clearly indicate that you want to cancel the agreement. You can also withdraw by using the Swedish Consumer Agency's standard form which is available through the link: https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett.
If you withdraw from the agreement, this must be notified to both Alarmwear and Klarna. Klarna will then refund what you have paid us. This is done without undue delay and in any case no later than 14 bank days from the day Klarna is notified of your decision to withdraw the agreement. The right of withdrawal means that the agreement is terminated, and the services will be terminated, which also means that the two received hardware purchases immediately must be returned to Alarmwear and you must delete and immediately stop using the mobile application.

To use the right of withdrawal, the product must be returned to Alarmwear in virtually the same amount and condition as when you received it. The seller is entitled to compensation for depreciation due to the fact that the buyer has handled the goods to a greater extent than necessary. All products must be returned to the seller within a reasonable time, inter alia, within 14 days of your notice of exercise of the right of withdrawal. The customer is always responsible for the shipping cost of the return.

The right of withdrawal does not, however, apply to the following types of goods: (a) goods that have been manufactured in accordance with your instructions or which have otherwise received a clear personal touch; (b) sealed audio or video recordings, games or computer programs (including technical seals by, for example, serial numbers), where the sealing has been broken; or (c) digital content delivered otherwise than on a physical medium (such as computer programs, applications, games, music, videos or texts where access is by download or streaming).

By accepting these General Terms and Conditions, you agree that the right of withdrawal does not apply to digital content delivered in any way other than on a physical medium. The right of withdrawal thus does not apply in this case when the mobile application has been delivered and downloaded in connection with the purchase.

28. Contact Information

For further information on these general terms and conditions, please contact us at: