FAQ

Frequently asked questions

Critical questions

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Today you can find several decent assault alarms and defence sprays on the market, but their disadvantage is that they do not have the same crime prevention approach by showing that you are alarmed. Most of these products are marketed with words like small, discreet and that they do not look like a traditional alarm, which in its turn should fool the perpetrator. For example, to prevent a crime, we would never alarm a house without showing with clear decals and lights that the house in fact is alarmed. By wearing Alarmwear, we demonstrate that we are alarmed and can therefore avert a crime even before it happens.

A perpetrator does not want to be heard, seen, or attracted to attention. By wearing Alarmwear, you will create resistance with light and sound for potential perpetrators. 7 out of 10 rape victims are paralyzed, and that is why a strong sound is extremely important so that the victim can quickly get help with deterring the perpetrator and calling attention to the surroundings. The most important factor is to prevent and avert a crime even before it has happened, and this is what Alarmwear helps you with.

In the best of the worlds, we would not have to alarm our belongings and carry assault alarms, defense sprays and Alarmwear. Unfortunately, society does not look this way (yet), which clearly shows in the statistics. We need to work on several fronts to stop men's violence against women, among other things by educating men, as well as removing the rape culture that is currently spread in society. However, this is a lifelong project and many women are limiting their lives today due to a strong concern about being exposed to threats and assaults. Until this change happens, we need to keep ourselves safe, and therefore Alarmwear also fulfills a need within the market.

Again, in another world we would not have the need for this. Unfortunately, reality does not look that way (yet). Today, we know that most sexual offenses against women occur in indoor environments. However, the proportion of women who do not dare to go out due to concern about being exposed to threats or assaults in outdoor environments still is incredibly high. We need to work on several fronts, among other things, by educating the men and increasing the lighting in remote locations. But until this change occurs, Alarmwear is needed - so that more women do not have to limit their everyday lives due to the fear and concern for their personal safety.

Of course, a woman is not an object such as a house, car, or boat. On the other hand, we can use the same crime prevention approach to show that we counteract any potential perpetrators.

Just as a seat belt cannot guarantee that you will not be seriously injured in a car accident or that a pepper spray (by Police) works against all perpetrators, you cannot guarantee that you will not be exposed to crime if you carry our products. However, we know that the crime prevention approach can help. We see this, for example, when we alarm our house and use clear decals and lights to show that it is alarmed. The more difficult approaching something or someone appears to be, the less becomes the risk of being subjected to a crime.

Products

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Yes, our products also work outside of Sweden. However, at the moment, we only deliver our products within the Swedish borders. Our aim is to be able to deliver to all of Scandinavia in the near future. 

The waistband is available in four different sizes: XS-S, M-L, L-XL and 2XL. In our size guide (which you can either find in our web shop or in the footer of the website) you will find a description on how to measure for the product to fit you with both summer and winter clothes.

You can contact our customer service, we will gladly help you with that.

You can contact our customer service, we will gladly help you with that.

The battery is rechargeable and can therefore not be replaced. Should any problem appear with charging your device, please contact our customer service, and we will gladly help you.

The app

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You can start using it as soon as you have created an account in the app. Note that your free month subscription starts when the account has been created. The app can be downloaded from Google Play and App Store as soon as we have sent out our first products in August 2021.

The app is free to download on App Store and Google Play. If you only intend to use the app as a Follower, you don´t need a subscription. But to get access to our server, with the important functions such as tracking position in the app and sending alarm, you need to have a subscription.

A User is what we call the person who has a subscription and therefore has access to our server and the functions in the app, such as the alarm functions and the ability to have people following you during a trip. A Follower is what we call the person who is following others, with the purpose of tracking position during trip, receiving alarm and being available if something should happen. Note that you can be a Follower without having a subscription.

No, it is one and the same app that you download on App Store and Google Play.

You will find your customer number/customer ID in the order confirmation you received during your purchase. 

If you are using the app both as a Follower and User, your subscription will automatically be downgraded which means you will only be able to use the app as a Follower. You will therefore no longer have access to the alarm function. To renew your subscription, log in to our website with your username/email and password.

SMS is needed to send out alarm to your Followers. Note that your Followers will still receive push notifications even if you don’t have any SMS left.

This is because your unique account is connected to your phone number, for you to be able to send out alarm SMS and follower requests. Therefore, it is not possible to change the phone number. If you still need to change your number, you can contact our customer service and we will gladly help you. 

You can contact our customer service, we will gladly help you.

No there isn´t, but you have to have a subscription to be able to use the SMS function. Note that when you renew your subscription, your remaining SMS will follow on to the new subscription.

If you still have a subscription you can keep using all the function, the difference is that no SMS will be sent to your Followers if an alarm is triggered. We therefore recommend you to make sure that you always have enough SMS in your account. If you need to add SMS, you can do so by login in to our website with your username/email and password.

If you want to end your subscription but continue being a Follower, you need to contact our customer service. The notice period is 30 days and we count whole calender months. This means that if you end your subscription on april 15, you also pay for may. Note that if you delete your account in the app, all your functions both as User and Follower will be deleted.

Order

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This is because every product that you order gets connected to a unique customer number, which is used for important functions such as for example creating an account in the app. Therefore you need to make a new order for every product. Please note that you need to use a unique email address for each order.

Your order confirmation will be sent to the email address you entered during your purchase.

If you have already placed an order, it is being processed. You need to contact us via customer service, and we will do our very best to help you.

After you have made a purchase you will automatically be logged in to your account. To order another product package you therefore need to log out after every purchase. You also need to enter a new e-mail address for every new purchase, since your e-mail gets connected to your account.

Delivery

We always deliver our products through DHL.

If you don’t pick up your package within 14 days after it arrives to your pick-up place, the package will be sent in return to us. Note that you will be charged for the cost of the return.
At the moment we only deliver within the Swedish borders. Are you living abroad and interested in buying our products? Please contact us and let us know.

At the moment we do not offer home delivery. Your package will be delivered to a pick-up place near you. 

You can track your order by clicking the link which is in the email sent to you from DHL. 

That depends on when you made your order since we will pack in order. The expected delivery time on our very first delivery is in August-September 2021.

Exchange and return

First, you need to contact us at customer service to receive a return ticket. You also need to report your return to Klarna, so they can make a refund to you. This is easily done when you are logged in to your account in the Klarna app. 

Complaint

Please contact our customer service if you have any complaint and we will gladly help you. 

How come it is not enough to use the assault alarms and defense sprays currently available on the market?

Today you can find several decent assault alarms and defense sprays on the market, but their disadvantage is that they do not have the same crime prevention approach by showing that you are alarmed. Most of these products are marketed with words like small, discreet and that they do not look like a traditional alarm, which in its turn should fool the perpetrator. For example, to prevent a crime, we would never alarm a house without showing with clear decals and lights that the house in fact is alarmed. By wearing Alarmwear, we demonstrate that we are alarmed and can therefore avert a crime even before it happens.

Will I really be able to scare off potential perpetrators?

A perpetrator does not want to be heard, seen, or attracted to attention. By wearing Alarmwear, you will create resistance with light and sound for potential perpetrators. 7 out of 10 rape victims are paralyzed, and that is why a strong sound is extremely important so that the victim can quickly get help with deterring the perpetrator and calling attention to the surroundings. The most important factor is to prevent and avert a crime even before it has happened, and this is what Alarmwear helps you with.

Why not just educate the men instead of having to wear a protective gear as a woman?

In the best of the worlds, we would not have to alarm our belongings and carry assault alarms, defense sprays and Alarmwear. Unfortunately, society does not look this way (yet), which clearly shows in the statistics. We need to work on several fronts to stop men's violence against women, among other things by educating men, as well as removing the rape culture that is currently spread in society. However, this is a lifelong project and many women are limiting their lives today due to a strong concern about being exposed to threats and assaults. Until this change happens, we need to keep ourselves safe, and therefore Alarmwear also fulfills a need within the market.

How come women are the ones who need to take the responsibility for averting crime in outdoor environments?

Again, in another world we would not have the need for this. Unfortunately, reality does not look that way (yet). Today, we know that most sexual offenses against women occur in indoor environments. However, the proportion of women who do not dare to go out due to concern about being exposed to threats or assaults in outdoor environments still is incredibly high. We need to work on several fronts, among other things, by educating the men and increasing the lighting in remote locations. But until this change occurs, Alarmwear is needed - so that more women do not have to limit their everyday lives due to the fear and concern for their personal safety.

A woman is not an object. Therefore, one cannot compare a person with how to alert other property such as house, car, or boat.

Of course, a woman is not an object such as a house, car, or boat. On the other hand, we can use the same crime prevention approach to show that we counteract any potential perpetrators.

Can you guarantee that I will not be exposed to crime if I carry your product?

Just as a seat belt cannot guarantee that you will not be seriously injured in a car accident or that a pepper spray (by Police) works against all perpetrators, you cannot guarantee that you will not be exposed to crime if you carry our products. However, we know that the crime prevention approach can help. We see this, for example, when we alarm our house and use clear decals and lights to show that it is alarmed. The more difficult approaching something or someone appears to be, the less becomes the risk of being subjected to a crime.

Why is it recommended that Alarmwear's crime preventive waistband should be worn by females and non-male coded people?

Females and non-male coded people in general have different types of perpetrators and are more exposed to separate types of crimes in outdoor environments. Females, as well as non-male coded people, can carry crime preventive actions and appliances and it is in general more acceptable for them to work with crime prevention. Males, on the other hand, can in general be perceived as provocative with the same type of crime prevention actions and appliances. We therefore recommend that the crime preventive waistband is not used by males who experience insecurity in outdoor environments. However, Alarmwear’s assault alarm and Alarmwear’s mobile application are recommended for everyone.